Returns Authorisation

LiliMay Baby Shop - Brighton

Returns Authority

Please enter the details requested below and then select the item from your order you would like to return and follow the instructions on screen.

Please Note: This facility is available for unused goods only. If you return goods in a used condition we cannot process them and clearly no refund will be provided. Items must be perfect and in an unused condition for the refund to be issued.

All items must be appropriately packaged and returned within 10 Days of receipt, unused in their original packaging in a saleable condition and the garment tags still attached (if applicable) along with the invoice and returns number.

Orders where goods are received back after 10 days from receipt or without a returns number will be charged a 15% re-stocking fee.

We cannot accept liability for returned goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage and to return goods by recorded delivery, registered post or by courier (Why? See here...). Proof of postage will not be accepted as proof of delivery. The cost of returning goods will be borne by you. Cost of return of goods cancelled after dispatch will be borne by you.

Exceptions to the right to cancel

• Some items of furniture delivered direct from the supplier, which have been assembled by the carrier in your home and signed for as satisfactory by you.
• DVD’s, CD's and Videos will only be accepted if the packaging has been unopened and the security seal is still intact.

You can expect a refund in the same form of payment originally used for purchase within 30 days after we receive your return or 7 day cancellation notice. Shipping and Handling charges will not be refunded for (1) undeliverable packages (including those for which the shipper cannot locate the customer, resulting in the order being returned to sender or abandoned), (2) deliveries that are refused (including instances in which the customer is unwilling to pay any applicable taxes or duties which results in the order being returned to sender or abandoned) or (3) orders cancelled after the goods have been shipped. LiliMay reserves the right to charge shipping for items dispatched, subsequently lost by the delivery agent and then cancelled. All undeliverable or refused orders will be treated as a return, with the same policy applied as returned items.

All special orders and bespoke items are non-returnable.

In the unlikely event that you receive damaged goods, please notify us in writing (or by email) within 7 days of receipt and goods will be re-dispatched on return of faulty items.

Please note that the use of Buggy Boards on any pushchair will automatically make any guarantee with the manufacturer and retailer alike, null and void, and therefore any damages resulting from the use of these, will not be repaired free of charge, and will incur additional carriage fees back to the customer.

Where a 'free shipping' order is part or fully returned or part cancelled LiliMay reserve the right to charge shipping pro rata should the order value fall below the prevailing free shipping rate.

If there is a refusal of delivery or if you do not respond to the "sorry we missed you" card left by your driver, your order will be returned to LiliMay Baby and you will be charged for the return of the order.