Payment, Returns & Cancellation
Further Details
Payment
Information
Payments are made to LiliMay using WorldPay or PayPal and are 128bit encrypted and completely secure.
All customer details are encrypted so you can enter your information with confidence.
Payments made in US Dollars and Euros are converted by WorldPay or PayPal at the going exchange rate and LiliMay Baby has no control over this.
Orders delivered outside of the European Union are Free from VAT, please tick the VAT Deduction box during checkout.
Shipping
Information
Goods are sent by Royal Mail, Priority Airmail or DPD with pushchairs and some other items enjoying free shipping (to the UK mainland only).
Provided your item is in stock we will normally dispatch your order within 2 business days, please allow 15 days before contacting us. Should your item not be in stock we will inform you by email and place on back-order - if on backorder please allow between 10 to 28 days for delivery.
Please note: We do not accept responsibility for any delays caused by Royal Mail or your own country's postal delivery service, these are out of our control.
Import Duties
Import duties and customs clearance charges are solely the responsibility of the purchaser and we cannot
predict what these might be. Certain import duties may apply for orders shipped outside the European Union. You will be responsible for the paying of any and all import duties and local taxes including any administration charges upon receipt.
For further information we recommend that you contact your local authorities.
Please Note: Large items are only deliverable to the UK. I.e. nursery furniture, pushchairs etc. We are happy to quote for delivery throughout the world, please contact us to enquire.
Cancellation and Returns
You have the right to cancel an order within seven days of purchase or within seven days of receipt of the goods (whichever is the longer). Should you wish to cancel your purchase within seven days of receipt, please our Returns Authority Form. Prior to dispatch please contact us in writing, either by letter or by email, telephone cancellations are not accepted. All items must be appropriately packaged and returned within 10 Days of receipt, unused in their original packaging in a saleable condition and the garment tags still attached (if applicable) along with the invoice and returns number.
Exceptions to the right to cancel
- Some items of furniture delivered direct from the supplier, which have been assembled by the carrier in your home and signed for as satisfactory by you.
- DVD’s, CD's and Videos will only be accepted if the packaging has been unopened and the security seal is still intact.
Orders where goods are received back after 10 days or without a returns number will be charged a 15% re-stocking fee.
We cannot accept liability for returned goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage and to return goods by recorded delivery, registered post or by courier (Why? See here...). Proof of postage will not be accepted as proof of delivery. The cost of returning goods will be borne by you. Cost of return of goods cancelled after dispatch will be borne by you.
You can expect a refund in the same form of payment originally used for purchase within 30 days after we receive your return or 7 day cancellation notice. Shipping and Handling charges will not be refunded for (1) undeliverable packages (including those for which the shipper cannot locate the customer, resulting in the order being returned to sender or abandoned), (2) deliveries that are refused (including instances in which the customer is unwilling to pay any applicable taxes or duties which results in the order being returned to sender or abandoned) or (3) orders cancelled after the goods have been shipped. LiliMay reserves the right to charge shipping for items dispatched, subsequently lost by the delivery agent and then cancelled. All undeliverable or refused orders will be treated as a return, with the same policy applied as returned items.
All special orders and bespoke items are non-returnable.
In the unlikely event that you receive damaged goods, please notify us in writing (or by email) within 7 days of receipt and goods will be re-dispatched on return of faulty items.
Please note that the use of Buggy Boards on any pushchair will automatically make any guarantee with the manufacturer and retailer alike, null and void, and therefore any damages resulting from the use of these, will not be repaired free of charge, and will incur additional carriage fees back to the customer.
Where a 'free shipping' order is part or fully returned or part cancelled LiliMay reserve the right to charge shipping pro rata should the order value fall below the prevailing free shipping rate.
If there is a refusal of delivery or if you do not respond to the "sorry we missed you" card left by your driver, your order will be returned to LiliMay Baby and you will be charged for the return of the order.
Exchanges
Please contact us for an exchange number.
Exchanges should be sent to the following address:
LiliMay Exchange No. (Please quote Exchange number here)
11 North Street
Portslade
Brighton
East Sussex
BN41 1DH
Exchanges to another colour, size etc incur a £5.50 re-stocking and re-shipping fee, please enclose a cheque/postal order to this value made payable to LiliMay. We keep the prices as low as possible and the re-stocking fee is there to cover the extra work we have to do to handle returns, it also goes some way to cover the banks commission charges from the original purchase that are never refunded to us.
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+44 (0)1273 411331